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Compassion Capability

January 2, 2012

By: Monica Worline, Jane Dutton, and members of Compassion Lab



What makes one group of people highly able to coordinate compassionate responses to suffering in their midst, while another group may fail to take notice at all, and another may exhibit a minimal response? In this paper, we take up this question by looking closely at one organizational unit that exhibited an extraordinary capacity to respond to the suffering of its members.