February 07, 2019
Please note: This event is for invited researchers only.
Memories of Change: The Dual-Process Model of Affective Responses to Organizational Change
Organizational change scholars have suggested that change recipients effectively respond to organizational change, but have yet to examine how their memories of prior organizational changes consciously and non-consciously influence their affective responses to change events as they unfold.
In this paper, we (Boram Do and Matt CB Lyle) adopt a processual, dual-process perspective to theorize how memories, particularly positive ones, influence recipients’ affective and behavioral responses throughout the course of an organizational change. Unlike prior models which frame affective responses as the result of a cognitively effortful, rule-based processing, we suggest an alternative mechanism – associative processing – through which change recipients can experience positive affect non-consciously.
We further theorize that rule-based and associative processing are primarily influenced by two different types of memories – episodic and schematic memories, respectively – which underlie the different form of affective and behavioral responses. We later explore how these two modes of processing interact and evolve as change processes unfold and discuss variations in organizational and individual characteristics that moderate this process. We conclude with a discussion of the implications of this work for scholarship on positive organizational change.
Boram Do is an assistant professor of management in the Ilitch School of Business at Wayne State University. She received her PhD in Management and Organization from Boston College. Her research interest lies in exploring positive affect within complex, dynamic organizational contexts, such as organizational change and development, learning, and helping.
Research is the heart of Positive Organizational Scholarship (POS), and we want to make sure that we support each other in developing high quality research. To that end, we created the Adderley Positive Research Incubator for sharing and encouraging POS-related research ideas that are at various stages of development.