7 Things Resilient Employees Do Differently
January 8, 2015
Huffington Post | Paula Davis-Laack
Jane Dutton‘s research mentioned in the Huffington Post:
“One big building block of resilience is connection, but not just any old connection. High-quality relationships are critical to resilience. According to business and psychology professor Dr. Jane Dutton, there are four distinct pathways for building high-quality connections at work. The first is respectfully engaging others by communicating supportively and being an effective listener. Second, facilitate another person’s success with guidance, recognition and support. Third, build trust, which can be done by relying on another person to follow through on projects and other commitments. Finally, have moments of play. Play evokes positive emotions and is often associated with creativity and innovation (Dutton & Spreitzer, 2014). Work can be a serious place, but so many workplaces take the world far too seriously.”