Compassion Capability

January 2, 2012

By: Monica Worline, Jane Dutton, and members of Compassion Lab

Originally posted onĀ Compassion at Work Blog

What makes one group of people highly able to coordinate compassionate responses to suffering in their midst, while another group may fail to take notice at all, and another may exhibit a minimal response? In this paper, we take up this question by looking closely at one organizational unit that exhibited an extraordinary capacity to respond to the suffering of its members. We found a work unit able to direct their resources towards suffering in a highly creative and resourceful manner. The importance of everyday activities shines through these research findings, showing that small everyday actions provide a foundation for high-quality connections between employees and have the power to increase or decrease their collective ability to notice, feel, and respond to suffering.


To read the paper, click here.