Make Your Emotions Work for You in Negotiations
May 16, 2014
blogs.hbr.org | Shirli Kopelman
In a blog post for the Harvard Business Review, Shirli Kopelman outlines a five-step approach “to make the best use of your emotions during a negotiation”:
Step 1: Be mindful
Step 2: Identify your emotional trigger and focus on something else
Step 3: Reinterpret the trigger
Step 4: Alter the emotion by changing its physiological expression
Step 5: Take action that others will see