Christine Porath shares ways leaders can better protect today’s public-facing employees
December 2, 2022
Christine Porath shares her thoughts on what leaders can do to better protect today’s public-facing employees in “Frontline Work When Everyone Is Angry” for Harvard Business Review.
This article explains how several compounding factors and pressures have brought us to this point – including stress, negative emotions, weakened ties, technology, and lack of self-awareness. Business leaders can use a four-part framework to support their employees in dealing with incivility, both in the moment and afterward, and to try to mitigate it in the first place.
Christine Porath is a professor of management at Georgetown University and author of Mastering Community: The Surprising Ways Coming Together Moves Us from Surviving to Thriving and Mastering Civility: A Manifesto for the Workplace.
She is the Positive Links Speaker Series featured speaker, presenting Mastering Community: The Surprising Ways Coming Together Moves us from Surviving to Thriving, on Tuesday, February 7, 2023.