Inc. cites Jane Dutton in article about what makes a good boss

January 16, 2020

Incivility is a common workplace issue, according to a Jane Dutton article that Inc. cites in “These 7 Factors Determine How Good of a Boss Your Employees Think You Are, According to Recent Research.”

Dutton, a Center for Positive Organizations co-founder and core faculty member, cites research that reveals 90 percent of workers polled said workplace incivility is a problem.

“How often have you unintentionally shown a lack of respect for someone by doing things like showing up late for a meeting (again), by glancing at your phone while conversing, or by walking past someone in the hall without saying hello?” Inc. asks.

Such behaviors—collectively grouped as whether your boss respects you as a person—are among the seven factors that determine whether workers view their boss as good or bad, according to Inc.

Dutton is the Robert L. Kahn Distinguished University Emerita Professor of Business Administration and Psychology at the University of Michigan.