January 24, 2019

1:00-2:00 p.m.

Please note: This event is for invited researchers only.

A Positive Inquiry with Front-line Providers and People Suffering from Opioid Use Disorder (OUD): Best Practices from the Heart of the “Opioid Crisis”

Talk description:
The opioid epidemic is a multifaceted crisis that requires greater understanding of the experiences, interactions, and collaboration between front-line providers (counselors, doctors, fire and police), and people suffering from Opioid Use Disorder (OUD). There is a critical need to understand “what is working” and “what we need to do more of” from the perspective of people that are at the center of the crisis. There is limited positive deviance work being done at the front-line care delivery system with providers and people suffering from OUD. There are some studies that work with providers, but to our knowledge no one has asked people suffering from OUD or who recently overdosed, about “best practices” or “what is working.” While counter-intuitive, given the high recidivism and the multiple overdoses with OUD, building on strengths and positives from the viewpoint of the person suffering may help promote recovery and reduce deaths.

Thomas will be sharing his researching that explores how to create a community-based integrated care delivery model for acute crises. The model is built upon an understanding of positive front-line narratives that highlight best practices surrounding overdose and relapse events. His work is based on interviews and focus groups with 50 people suffering from OUD and 50 staff/providers from our partner organizations (Columbus Fire and Police, Emergency Services, Emergency Departments, Treatment Centers). Thomas will share with us the early themes that are emerging from the research, including Timeliness and Real-Time Coordination, Cross-Institutional Integration, Community-Wide Case Management, and a Service-Oriented Passion for OUD Treatment within Mental Health/ Substance Abuse Populations. Positive themes like “care coordination, integration of services, and enhanced case management” are being described in distinctive ways by front-line providers and people suffering from OUD.

Thomas Huber’s research focuses on positive and collaborative leadership and change management in healthcare organizations. He has led work in improving quality, safety, and patient experience in healthcare for more than twenty years in such areas as performance improvement, operational excellence, leadership and strategy. He has diverse professional leadership experience in industry, academia, and management consulting.

Huber’s research focuses on leadership at the individual, team, organizational, and societal levels. He is interested in understanding the role of positive and collaborative leadership in enabling and promoting positive deviance in quality, safety, and patient experience in organizations. He is a mixed methods health services and management researcher with an emphasis on innovative qualitative, ethnographic, and positive post-modern methods. In the past, Huber has led research and evidence based consulting engagements as a managing director of strategy at Kaiser Permanente leading large-scale change efforts across thirty-six hospitals, developing leadership improvement science capability in Silicon Valley companies, and leading multi-institutional research collaboratives.

Huber has worked with many clinics, hospitals and health systems across the United States and Europe including such organizations as; Kaiser Permanente, Bon Secours Health System, California Children’s Hospital Association, California Healthcare Foundation, Intermountain Healthcare, Mayo Clinics, and Mass General Hospital. Huber has been a research associate at Dartmouth Medical School and faculty member of the Institute for Healthcare Improvement. He has a doctorate in Health Policy and Management from the UC Berkeley, a master’s degree in public health from the Dartmouth Institute of Health Policy and Clinical Practice, and a bachelor’s degree in Philosophy and Psychology from Dartmouth College.

Research is the heart of Positive Organizational Scholarship (POS), and we want to make sure that we support each other in developing high quality research. To that end, we created the Adderley Positive Research Incubator for sharing and encouraging POS-related research ideas that are at various stages of development.

Learn more about the Adderley Positive Research Incubator here and direct questions about individual sessions to Amy Young at baldwin@umich.edu.