Giving commitment: Employee support programs and the prosocial sensemaking process
Grant, A.M., Dutton, J.E., & Rosso, B.D. (2008). Giving commitment: Employee support programs and the prosocial sensemaking process. Academy of Management Journal 51(5), 898-918.
Researchers have assumed that employee support programs cultivate affective organizational commitment by enabling employees to receive support. Using multimethod data from a Fortune 500 retail company, we propose that these programs also strengthen commitment by enabling employees to give support. We find that giving strengthens affective organizational commitment through a “prosocial sensemaking” process in which employees interpret personal and company actions and identities as caring. We discuss theoretical implications for organizational programs, commitment, sensemaking and identity, and citizenship behaviors.